We live our code of values by...

RESPECT

• ... treating others as we would like to be treated.
• ... listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
• ... responding in a timely fashion.
• ... speaking calmly and respectfully, without profanity or sarcasm.
• ... acknowledging everyone as right from their own perspective.

INTEGRITY

• ... making only agreements we are willing, able and intend to keep.
• ... communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
• ... looking to the system for correction and proposing all possible solutions if something is not working.
• ... operating in a responsible manner, “above the line.”
• ... communicating honestly and with purpose.
• ... asking clarifying questions if we disagree or do not understand.
• ... never saying anything about anyone that we would not say to him or her.

CUSTOMER FOCUS

• ... continuously striving to maximize internal and external customer loyalty.
• ... making our best effort to understand and appreciate the customer’s needs in every situation.

HAVING FUN IN THE PROCESS!